Relationship CRM
Model borrowing businesses, groups, directors, guarantors, introducers, suppliers, advisers and lender contacts without flattening them into generic contacts.
Move every commercial finance case from first enquiry to paid commission.
Client facts, lender rules, submissions, offers, conditions and income share one case record. Your team can see what is missing, why a lender matched and which decision needs a person.
Controlled pilot. Use synthetic or approved test data while your release checks are completed.
- £199 a month for the whole internal team
- Unlimited restricted external identities included
- Eight commercial finance product families included
- No percentage of funded value or commission
Open the case and see what is holding it up.
Funding requested, perimeter, CDD, evidence, lender responses, completion conditions and commission are visible together. Every summary opens the records behind it.
Raq.com Broker Workspace
Broker command centre showing active funding, submission readiness, conditions, commission and compliance exceptions
Tap the screen to open it full size.
Product-specific cases
Capture asset, loan, invoice-finance and property facts in validated records. Source facts stay separate from calculations and generated documents.
Operator work queues
Saved searches, callbacks, due information, lender follow-ups and expiring offers give each person a clear next record.
A match should explain itself.
Every lender criterion keeps its source, effective date, review date and version. The result shows what passed, what failed, what is missing and what has gone stale.
Eligible
All known hard criteria pass. The broker still reviews suitability and the complete lender position.
Potentially eligible
Hard criteria pass, but one or more client facts still need evidence.
Ineligible
A named hard criterion fails, with the deal value and lender boundary shown together.
Manual review
A hard criterion is stale or conflicting, or a missing fact is set to need review, so the system stops for a person.
Commercial relationships stay outside the eligibility score.
Panel restrictions, service expectations and commission implications are visible alongside the result. Preferred relationships or sponsored placement cannot be hidden inside the match.
Stop rekeying the same deal.
A submission is built from the approved case snapshot. Raq.com freezes the pack but does not send it. Your team submits through the lender's own route and records the receipt. Lender responses, comparable offers, client authority and completion evidence stay attached to it.
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Submission cockpit
See missing evidence, approval state, the exact recipient data, lender reference, SLA clock, messages and decision history.
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Comparable offers
Normalise facility, net advance, term, rate, fees, security, guarantees, conditions, total cost, commission and expiry without losing the lender wording.
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Condition-led completion
Give every condition an owner, source, due date, reviewer and completion record. Bank-detail changes need dual control and out-of-band checking.
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Commission ledger
Keep expected, confirmed, received, allocated and clawed-back amounts separate, then explain every difference against the agreement and statement.
Replace the workflow, not only the contact list.
A migration review includes configuration and operating habits as well as data. Trial runs remain read-only until the mappings, exceptions and control totals are accepted.
Configuration
Custom fields, lookups, status lists, questionnaires, templates, saved searches, report columns and role permissions.
Operational history
Organisations, sites, contacts, notes, callbacks, campaigns, funding requirements, proposals, documents and status history.
Proven cutover
Sample migration, full trial, exception review, financial reconciliation, dual running, signed cutover and tested structured export.
£199 a month for the whole team.
One plan includes Broker Workspace, the REST API, webhooks and MCP. Your bill does not increase with funded value or commission.
Broker Workspace
£199per month
30-day controlled test with no card required.
- Unlimited internal users
- Unlimited restricted external identities
- Unlimited clients and active deals
- Eight product families
- REST API, webhooks and MCP
- No funded-value percentage
- Complete structured export
- 5% off when paid annually
Extra AI usage is available in one-off top-ups from £10. Prices exclude VAT where applicable. Screening and messaging providers are not connected yet; if one is released for your account, its usage is itemised separately. Migration and implementation work is agreed before it starts.
Capability register
See what is available, bounded or planned.
This page and the application use the same reviewed register. A provider name or roadmap item does not count as a working connection.
- Live
- 4
- Beta
- 4
- Manual
- 2
- Import only
- 1
- Export only
- 1
- Adapter only
- 1
- Planned
- 1
Workflow
LiveClient, deal and completion workflow
Relationship records, funding requirements, perimeter and CDD evidence, submissions, offers, completion conditions, commission and complaints share one account-scoped case history.
Process, owner and evidence
- Current process
- Use named roles and approval gates for regulated classification, CDD, lender selection, offer presentation, complaints and commission changes.
- Owner
- Broker vertical team
- Release gate
- Primary workflows, account isolation, guarded transitions and audit evidence pass.
- Evidence
- Core broker workflow, compliance, submission and completion suites pass. Reviewed 1 Aug 2026.
Workflow
LiveSourced lender intelligence and explainable matching
Versioned lender products and criteria produce pass, fail, unknown and stale explanations without hiding commission or preferred relationships in eligibility.
Process, owner and evidence
- Current process
- Review source freshness and missing facts, then require an authorised broker to approve the shortlist.
- Owner
- Broker vertical team
- Release gate
- Rule lineage, match explanations, overrides and human approval paths pass.
- Evidence
- Lender versioning and deterministic matching have focused tests. Reviewed 1 Aug 2026.
Delivery
LiveControlled documents, recipient bundles and reporting
Document versions, recipient-specific evidence bundles, governed reports and immutable audit history remain attached to the deal facts that produced them.
Process, owner and evidence
- Current process
- Generate from approved case data, review the exact recipient scope and retain delivery evidence.
- Owner
- Broker vertical team
- Release gate
- Versioning, recipient scope, report evidence and account isolation pass.
- Evidence
- Document, bundle and reporting governance suites pass. Reviewed 1 Aug 2026.
Portal
BetaRestricted client and introducer portal
External identities can receive scoped requests and contribute authorised evidence without consuming an internal seat.
Process, owner and evidence
- Current process
- Invite only the intended person, require step-up controls where configured and review every contribution before it changes a governed decision.
- Owner
- Broker vertical team
- Release gate
- Complete representative external-user browser testing and an independent security review before a client pilot.
- Evidence
- Portal invitations, sessions, contributions and access restrictions have focused tests. Reviewed 1 Aug 2026.
Migration
Import onlyReviewed AXLR8 and legacy-system migration
Files can be mapped, dry-run, reconciled and applied with source lineage and exception records; this is not a live AXLR8 connection.
Process, owner and evidence
- Current process
- Start with read-only exports, approve mappings and control totals, then complete trial migration and dual-operation gates before cutover.
- Owner
- Broker migration team
- Release gate
- The import machinery is available; customer-specific mapping, acceptance and cutover approval remain external gates.
- Evidence
- Dry-run, delta, document and reconciliation paths have focused tests. Reviewed 1 Aug 2026.
Platform
LiveREST API, webhooks and MCP broker operations
Broker Workspace exposes account-scoped REST and MCP operations with idempotency, permissions, audit events and signed outbound webhook controls.
Process, owner and evidence
- Current process
- Use scoped credentials and retain all material client, compliance and lender decisions behind the same human gates as the browser.
- Owner
- Agent platform
- Release gate
- Permissions, isolation, stable operation coverage, idempotency and audit controls pass.
- Evidence
- Broker API, webhook, MCP ability and portfolio parity tests pass. Reviewed 1 Aug 2026.
AI
BetaEvidence-linked broker AI assistance
AI can extract facts, identify gaps and prepare drafts with source and evaluation evidence; it cannot make credit, compliance, lender-selection or complaint decisions.
Process, owner and evidence
- Current process
- Review cited evidence and missing facts, then approve any material use through the configured human gate.
- Owner
- Broker vertical team
- Release gate
- Complete representative document evaluations, model-change review and customer-specific safety acceptance before a client pilot.
- Evidence
- AI policy, evaluation and decision-boundary paths have focused tests. Reviewed 1 Aug 2026.
Delivery
ManualManual lender submission evidence
Raq.com prepares and freezes the approved pack but does not transmit it to the lender.
Process, owner and evidence
- Current process
- A broker submits through the authorised external route, records the receipt and asks a different authorised user to verify it.
- Owner
- Broker vertical team
- Release gate
- No provider delivery is claimed or inferred.
- Evidence
- Manual receipt and independent verification paths have focused tests. Reviewed 1 Aug 2026.
Finance
Export onlyAccounting exports for Xero, QuickBooks and Sage
Raq.com prepares governed export files and does not synchronise the statutory ledger.
Process, owner and evidence
- Current process
- Download the approved file, deliver it outside Raq.com and record separate manual reconciliation evidence.
- Owner
- Broker vertical team
- Release gate
- Every finance route and state remains export-only.
- Evidence
- Export preparation, approval and manual delivery evidence have focused tests. Reviewed 1 Aug 2026.
Integration
BetaCompanies House profile retrieval and discrepancy review
The adapter can retrieve sourced company records when configured; production credential, outage and discrepancy acceptance remain open.
Process, owner and evidence
- Current process
- Compare the provider snapshot with the client declaration and resolve differences before relying on it.
- Owner
- Integrations team
- Release gate
- Complete production-like provider, rate-limit and identity-status assurance.
- Evidence
- Profile retrieval and discrepancy creation have focused tests. Reviewed 1 Aug 2026.
Compliance
ManualCDD, screening and financial evidence records
The workspace records reviewed identity, sanctions, PEP, adverse-media and financial evidence without claiming a production provider check.
Process, owner and evidence
- Current process
- Complete the authorised external check, attach its source evidence and retain the named human decision.
- Owner
- Broker vertical team
- Release gate
- Provider authentication and scheduled rescreening remain separate release gates.
- Evidence
- CDD, screening, evidence and financial-fact paths have focused tests. Reviewed 1 Aug 2026.
Integration
Adapter onlyMailbox, SMS, WhatsApp and telephony adapters
Template, consent, delivery-attempt and inbound-evidence contracts exist, but no production provider route is released.
Process, owner and evidence
- Current process
- Use governed drafts and manual activity records. Provider intake, delivery and call events remain blocked until the adapter release gate passes.
- Owner
- Integrations team
- Release gate
- Release one provider with credentials, consent, callback authenticity, retry, reconciliation and repair evidence.
- Evidence
- Adapter contracts and fail-closed capability controls have focused tests. Reviewed 1 Aug 2026.
Delivery
BetaBroker document e-signature workflow
Raq.com e-signature envelopes can be prepared and evidenced, but broker-specific engagement, guarantee and lender-document acceptance is not complete.
Process, owner and evidence
- Current process
- Use only approved document types and keep manual signed-document evidence available until broker validation is signed off.
- Owner
- Broker vertical team
- Release gate
- Complete broker document, signer, expiry, void and correction acceptance.
- Evidence
- Envelope creation, status evidence and immutable snapshots have focused tests. Reviewed 1 Aug 2026.
Integration
PlannedDirect lender submission and status connections
No lender API, gateway or controlled lender-portal connector is released.
Process, owner and evidence
- Current process
- Use the manual lender-submission evidence path and record lender responses exactly as received.
- Owner
- Integrations team
- Release gate
- Contract and certify at least one lender route before enabling this capability.
- Evidence
- Direct provider claims are excluded from the release. Reviewed 1 Aug 2026.
Before you start
Is Broker Workspace ready for live client work?
Broker Workspace is in a controlled pilot. Use synthetic or approved test data while your team checks the workflows, permissions, calculations and exports. Customer-specific security, compliance and provider checks must pass before live client work starts.
Does this replace a commercial finance broker CRM?
It covers relationship records, funding requirements, regulatory classification, CDD status, lender criteria, matching, submissions, offers, completion conditions, commission, complaints, work queues and audit history. Accounting, screening, messaging and lender systems currently use governed manual records and exports until each selected connector passes its release tests.
How many team members are included?
The flat monthly plan includes unlimited internal team members. Clients, introducers, suppliers, advisers and lender contacts can use the restricted external portal, currently in beta, without becoming paid internal users.
Does the matcher select a lender for us?
No. It applies your versioned criteria, then explains each pass, failure, unknown fact and stale source. An authorised broker reviews the evidence and approves the shortlist.
Can you move our current system?
We start with a read-only export and configuration review. The trial migration maps organisations, contacts, custom fields, callbacks, requirements, proposals, documents, statuses and history. Control totals and exceptions must reconcile before cutover.
Does Raq.com make credit or compliance decisions?
No. Raq.com can extract facts, find gaps, compare rules and prepare drafts. People approve regulatory classification, CDD, lender selection, submissions, offer presentation, complaints and commission changes.
Do you take a percentage of funded value?
No. Broker Workspace has a flat subscription. Screening and messaging providers are not connected yet. If one is released for your account, its usage will be itemised separately.
Review your current broker system
Show us your fields, searches, lender rules, proposal records and reports. We will map the workflow, reconcile a trial migration and identify the controls that need a human decision.